Terms and Conditions

Dear user, please carefully consider the following items for optimal use of the site’s functional services.

  • Users entering the website and using the services provided by this collection means being aware of and accepting the terms and rules as well as how to place an order, and note that placing an order at any time means fully accepting the terms and rules of this collection. is the user.
  • When ordering, registering a valid and accessible number is mandatory for users.
  • When placing an order, an SMS containing the order and its delivery time will be sent to you.
  • The prices are updated in the ordering section of the website and the price specified on the website at the time of confirmation of the customer's order is valid.
  • Once an order is registered and confirmed, it will no longer be possible to cancel it.
  • Considering that the payment is done online, if the order is not approved for any reason, the payment will be returned according to the banking system within 72 hours at most, and the responsibility for the online payment is the responsibility of the relevant bank. If there is a problem, the amount paid will be returned to your account through the relevant bank.
  • The user is responsible for entering wrong information such as name and surname, address, contact number. In case of sending wrong information and causing any interruption or non-delivery of the order, the cost of ordering and shipping will be non-refundable
  • If the user is not present at the address specified during the order, the order will not be delivered to any place other than the address specified in the invoice, and the user will be responsible for all problems that will arise in this regard.
  • All rules are valid as long as they are displayed on Luz Asal Mehrgiah website. Every time you visit, it is possible to read these rules again every time you use the website.